UniFi Access G3 Reader Pro 1.14.22.0 includes the following improvements and bugfixes.

Improvements

• Improved the QR code scanning flow.

Bugfixes

• Fixed an issue where video playback could fail in Protect application > Playback.
• Fixed an issue that could cause manual firmware update to fail.
• Fixed an issue where the user interface could display incorrectly after a device exits the Emergency Mode.
• [UID Enterprise] Fixed an issue where live view could stutter when answering a doorbell call.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G3 Reader Pro 1.13.28.0 includes the following bugfixes.

Bugfixes

• Fixed a potential device adoption failure issue.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G3 Reader Pro 1.13.22.0 includes the following improvements and bugfixes.

Improvements

• Supports triggering the doorbell when the device enters an unlock schedule or emergency mode.
• Supports returning to the home page and performing other actions during the device update process.
• Optimized the Admin Mode user experience.
• Supports multiple languages: Catalan, Turkish, Greek, Norwegian, and Portuguese (Portugal).

Bugfixes

• Fixed an issue where the time zone might display incorrectly.
• Fixed an issue that could prevent doors from unlocking.
• Fixed an issue where live view could intermittently become blurry and require a restart to restore normal video quality.  
• Fixed an issue where the receiver could not receive Doorbell notifications when the third-party SIP server was configured to use the G.711 A-law (PCMA) audio codec.  
• Fixed an issue where pressing * failed to unlock the door when using a third-party SIP server based on FreeSWITCH.  
• Fixed an issue where two-way audio could fail when using a third-party SIP system.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G3 Reader Pro 1.12.32.0 includes the following bugfixes.

Bugfixes

• Fixed an issue where third-party SIP phones could not receive doorbell calls. 
• Fixed an issue where audio from the third-party SIP phones could not be heard on the device.
• Fixed an issue where tapping the screen might sometimes not respond.
• Fixed an issue where the screen might not turn off automatically.
• Fixed an issue where the video recording thumbnail was displayed incorrectly or duplicated in Protect application > Find Anything > Detections.

Known issues

• The doorbell may occasionally trigger automatically. Our technical team is actively investigating and will release a fix as soon as possible.

Additional information

• This update is rolling out in stages and may not be available to all users immediately. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G3 Reader Pro 1.12.25.0 includes the following improvements and bugfixes.

Improvements

• Optimized the screen wake mechanism by replacing the old ToF sensor with motion detection, improving accuracy and responsiveness when users approach the screen.
• Optimized Face Unlock experience. Repeated recognition of the same person now displays only a blue frame when the door is already unlocked, avoiding redundant unlock actions.

Bugfixes

• Fixed an out-of-memory issue that could cause the device to go offline.
• Fixed an issue where live view sometimes stuttered under poor network conditions.
• Fixed an issue where device updates could sometimes fail.
• Fixed an issue where live view could sometimes appear blurry.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G3 Reader Pro 1.11.22.0 includes the following improvements and bugfixes.

Improvements

• Improved Face Unlock verification experience.
• Improved sound feedback during identity verification.
• The facial recognition frame now turns red with no sound feedback when a face is unrecognized.
• Supports tapping the screen to wake the device when in high- or low-temperature screen protection mode (indicated by an amber status LED).
• Improved video performance on the receiving end during third-party SIP calls.
• Automatically adjusts video quality in poor network conditions to ensure live view and doorbell functionality.

Bugfixes

• Fixed an issue where doorbell notifications were not received on VIPTel.
• Fixed incorrect device color display in the Access application > Devices list.

Additional information

• This version is rolling out gradually. If you haven’t received it yet, please wait. It will be available within the next few days. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select your device > Settings > Download Support File.

UniFi Access G3 Reader Pro 1.10.30 includes the following improvements and bugfixes.

Improvements

• Improved the credential verification process and door unlocking speed.
• Facial recognition works from a longer distance when Most Sensitive or Sensitive is selected in Face Unlock settings (requires Access application 3.2.41 or later).
• Supports 2-Step Authentication. 
• Enable it in Access application > Devices > select UA G3 Pro > Settings > Access Methods > 2-Step Authentication and select Require Two Methods or Require Approver.
• Requirements:
• Access application 3.2.41 or later
• UA-Hub/UA-Hub-Door 4.9.14.0 or later
• EAH-8 5.7.17.0 or later
• Supports showing or hiding the logo on the screen in Access application > Devices > Caller Manager > select UA G3 Pro > Interface > Logo (requires Access application 3.2.41 or later).

Bugfixes

• Fixed an issue where the screen sometimes did not wake when someone approached.
• Fixed an issue where the unlock animation sometimes did not appear during unlocking.

UniFi Access G3 Reader Pro 1.9.6 includes the following bugfixes.

Bugfixes

• Fixed a high memory usage issue, which could affect door unlock or cause devices to go offline.

UniFi Access G3 Pro 1.9.2 includes the following improvements and bugfixes.

Improvements

• Optimized the screen's user experience.
• Optimized the face recognition angle for Face Unlock when Anti-Spoofing is set to "Off" or "Medium," allowing taller individuals to unlock doors easily without needing to bend down.

Bugfixes

• Fixed a potential issue where unlock recordings were not visible in Access Application > System Log.

UniFi Access G3 Reader Pro 1.1.24 includes the following improvements and bugfixes.

Improvements

• Allow visitors to unlock doors with QR codes. (Requires Access 3.0.34 or later)
• Support adjusting call volume independently in Admin mode.
• Optimized the sound quality to ensure clear communication during calls.
• Optimized the Admin mode interface for a better user experience.
• Optimized screen prompts and voice broadcasts for access scenarios.
• Optimized the Mobile Tap experience.
• To use Mobile Tap while Identity Endpoint or Identity Enterprise runs in the background, set the app's location permission to "Always" in your phone's Settings > Apps > Identity > Location > Always.
• Requires the latest iOS mobile app version to allow door unlocking from a locked iPhone
• Identity Endpoint for iOS 1.2.0 or later
• Identity Enterprise for iOS 0.82.1 or later
• Requires the latest Android mobile app version to ensure optimal Mobile Tap experience:
• Identity Endpoint for Android 1.2.0 or later
• Identity Enterprise for Android 0.82.1 or later

Bugfixes

• Fixed an issue where UA-G3-Pro incorrectly announced "Invalid Credential" even after the door was unlocked.
• Fixed an issue where Mobile Unlock sometimes could not unlock doors.
• Fixed an issue where MIFARE Classic (M1) cards could not unlock doors.
• Fixed an issue where the doorbell sound sometimes continued playing even when not on the doorbell screen.

UniFi Access G3 Reader Pro 1.0.19 includes the following improvements and bugfixes.

Improvements

• Support door unlocking using the Touch Pass added to Apple Wallet on an iPhone or Apple Watch. See this article for Touch Pass details and instructions.
• Requirements: 
• Ensure G3 Readers are adopted in the Access application
• Access application 3.0.34 or later
• UniFi OS 4.1.9 or later
• Identity Endpoint for iOS 1.4.1 or later
• Access app for Android 2.4.0 or later
• Access app for iOS 2.4.0 or later
• Identity Enterprise app for Android 0.83.1 or later
• Identity Enterprise app for iOS 0.82.5 or later
• Optimized the live view stability after a doorbell call is answered.

Bugfixes

• Fixed an issue where the UA-G3-Pro could not recognize the third-party MIFARE DESFire EV2 cards.